The Improvement Journey
To begin your improvement journey, navigate through the diagram below, starting with Vision.
To help with the practical challenges for realising service transformation, we identify the model above as representing a typical improvement or (service transformation) cycle. This is a journey that starts with acceptance of need - the benefit for a ‘customer’ – and of change to some or potentially all of the dimensions behind effective services, including:
- smart information and communications systems;
- effective practice & procedure;
- well designed jobs, great people and attitudes (the service culture)
- responsive ‘markets’.
In determining what the opportunities are, including the practical options and organisational implications for transformation, the Business Improvement Package aims to identify tools and change management approaches which are proven by local authorities as useful.
To begin your improvement journey, navigate through the diagram above, starting with Vision.