BIP Resources
The aim of the Business Improvement Package (BIP) is to provide local authorities with ways of improving service delivery during the CSR07 period and beyond. This will be under-pinned by activity in a number of local authority led communities of practice centred on the following improvement workstreams:
- Access Channel Management - satisfying customers at the first point of contact in their access channel of choice
- Service Transaction Costs - measuring the costs of service transactions as part of the management and improvement process
- Business Process Improvement - enhancing front-line services by improving business processes in ways that make a difference to citizens
- Collaboration and Shared Services - unlocking potential efficiency benefits from a shared service delivery that also reduces the need for citizens to join up islands of local service
These four workstreams have also been mapped against the Improvement Journey, representing a typical improvement or transformation cycle.