National Process Improvement Project
The National Process Improvement Project (NPIP) brings together a series of learning modules commissioned to be an important part of the wider dissemination of learning from the NPIP Business Process Improvement (BPI) pathfinders.
The modules have been written as standalone units and users can choose to read and refer to the modules individually or use all seven as a whole, depending on what is appropriate to their needs.
The modules, along with the NPIP project deliverables (eg reports, process maps and costings) from each of the pathfinder workstreams can be viewed from the links below or in menu on the left.
Executive Overview
NPIP is practical and highly participative research and development undertaken by a group of pro-active authorities to deploy industry standard business improvement methods.
Module 1 - Using BPI to meet your organisational needs
This module recognises that BPI is a key tool for achieving authorities' strategic aims, and suggests why and how it should become a high priority for decision makers.
Module 2 - Putting BPI techniques into practice
This module takes you step by step through how to use BPI, and contains tips from Pathfinders on how to use BPI to its full potential.
Module 3 - Comparing the cost of services
This module shows the benefits of costing your service as part of a BPI led project, and how to do that pragmatically .
Module 4 - Resourcing BPI
This module shows what resources are required to yield benefits, and how to build capacity within an authority to deploy BPI effectively.
Module 5 - Making BPI led change a success
5 Key Lessons from the Pathfinders - although all of the modules show what worked well for the Pathfinders and what worked less well, this module highlights the key lessons that can be learnt by other authorities using BPI.
Module 6 - Planning for benefits realisation
This module discusses how to plan for the delivery of savings and other benefits identified through BPI led projects, and how a corporate approach to benefits realisation can support the impact of BPI.
Glossary of BPI terminology
BPI is a technical process with its own jargon, and specific meanings for words and terms.